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CHAPTER
ENVIRONMENTAL AND LEGAL FRAMEWORK
.1 INTRODUCTION
In this chapter the researcher would be concentrating on the three broader issues i.e. Provision for physically challenged guests in India; Provision for environmental concerns in India; Provision for contemporary legal concerns in India. Environmental and legal concerns i.e. a framework or a boundary wherein the goals, which are to be achieved, should not harm the environment and must follow the legalities pertaining to it.
Cheap University Papers on Environmental and Legal Frameworks in the Indian Hospitality Industry
The first being growing need of an accommodation product designed for physically challenged guests and providing them with extra facilities and making their stay comfortable. What measures the hoteliers are taking to satisfy this market segment. The various laws pertaining to the disability and various grading system are stressing that the hotels should be able to accommodate physically handicapped guests and thus giving hotels a better grade. The law in relation to the disabled people is The Persons With Disability Act (PWD) 15.
The second concern is the environment i.e. where the hotel is located, what legal framework it should follow so as not polluting the environment and the work is also done. Also this factor is considered while rating the hotel. There is some kind of social responsibility of the hotel as well and many a time to overshadow some of its weaknesses they carry on such activities. The laws relating to the environment like the Environment (Protection) Act, 186.
The last being the modern legal concerns in India in relation to the above mentioned areas.
. PROVISION FOR PHYSICALLY CHALLENGED GUESTS IN INDIA
The Requirement
We are all created equal, we must design, create, and perform with the mindset of inclusion, not exclusion.
It is estimated that there are 60 millions disabled persons in India with physical disabilities of one form or the other. About 60per cent of disabled persons in India and all over the world suffer from problems of mobility.
(http//www.fhrai.com/Mag-News/newsletlegal.asp#Ban on smoking in restaurants, 1758hrs, 0/08/0)
A design should be barrier- free i.e. removing architectural barriers through the building codes and regulation. The need for accommodation arises from the fact that these days many disabled guest's travel and there is no proper accommodation for them i.e. where their needs can be met.
A person who has a disabled family member, to give him a change from the monotonous life of home, he takes him out for a change but the people around are not able to accept that disabled person and consider him amongst one of them, people comment, and show sympathy but not that place which that person deserves. To give that person an outing away from the regular faces he plans to take him out away from that city. The major concern out here being, do the hotels having facilities for the disabled guests or even if they have are they sufficient.
This situation can have many consequences i.e. they lost on the business, due to lack of provisions; the guest is dissatisfied, the guest by himself also cant come because he has a physically challenged member.
A physically challenged person is one who does not have the ability to see, hear, speak, walk and many others and is not perfect as a normal human being i.e. not being able to perform the tasks.
In areas of transportation there are unisex and separate cloakrooms at airports, railway and bus station for the disabled people, but in terms of hotels, is it enough? No there is a long way to go.
The design of the physical environment should reflect our understanding of the real needs of the disabled.
An accommodation product should be such wherein it fulfills all the necessities for the disabled guests and making that is still another challenge. Very few hotels offer disabled guest a friendly room with wider entrance to accommodate the wheel chair; low-level switches, hand dryers, towels racks and beds; chairlifts and room and hotel information written in simple language.
For hotels the disabled guests serve as an opportunity, as if they have the facilities they will acquire that market segment also otherwise this segment will pose as a threat to them.
The following are the various facilities that a hotelier should have in order to accommodate physically challenged persons
§ A ramp with anti-slip floor and handrails at the entrance of the hotel.
§ Entrance should also have a minimum width of " to allow wheelchair access and other facilities for the physically challenged persons.
§ Public toilets should have facilities for physically challenged persons and one urinal of maximum 4" height in a public rest room
§ It has also been provided that there should be at least one telephone not higher than 4"
§ Exclusively earmarked and sign-posted and accessible parking spaces nearest to entrance.
§ A lift to provide 46 x 48 car platform for easy boarding of a wheel chair with doors of the elevator to provide of clear opening.
§ Door to guestroom to provide width chair opening and 18 clearance on the pull side.
§ A person confined in wheelchair must have an external shower facility.
Facilities for visually handicapped
§ Certain areas should have instructions or signage presented in Braille.
§ Elevator buttons, restrooms, and directional signs are some examples of areas where Braille will be welcomed by guests. Elevators with audible sounds indicating floors will also help visually impaired guests.
§ Guests who are blind will appreciate Braille menus in your property's restaurants, Braille room service menus, and Braille guest service directories in rooms.
§ Front office employees and other guest-service staff should be prepared to read out written information to guests.
(http//disabilityindia.org/dept.cfm, 1600hrs, 0/08/0)
. PROVISION FOR ENVIRONMENTAL ISSUES
Just imagine a hotel with beautiful landscapes and nicely done up, on the cost of the environment i.e. misuse and pollution of water, cutting trees, polluting the air etc. But even after imparting knowledge to the hoteliers many of them still do not follow them.
Hoteliers should utilize the resources in such a manner that they do not pollute the environment. The major areas, which can be looked upon being
§ Housekeeping department, which takes care of the cleanliness of the hotel, and in turn pollute the land in terms of plastic waste and release of non-biodegradable waste.
§ Laundry, which pollutes the land (plastic waste) and water (chemicals in the waste water) and more usage of water.
§ Food and Beverage department deteriorates land (breakage of glass etc.); air (oil and grease vapours); water (excessive use and release of chemicals in waste water).
§ Purchase department, produces lot of plastic waste and defile the land.
§ Engineering department pollutes the air (CFC, emitted from AC's), water (discharge all the waste of the hotel in the drainage which in turn pollutes the water reservoirs).
The hotel can overcome many problems if the following measures are taken
§ If the power factor is maintained, electricity and water consumption /day/guest is monitored and corrective measures are taken accordingly.
§ To reduce adverse environmental impacts the solid linen and waste generated/occupied room/ day.
§ Water, chemicals used per day and then making a report, if its more then reducing the consumption level.
§ Periodic performance measurement of the food and beverage department and establishing a benchmark for the consumption of the resources like water, solid waste generation, and trying to reduce it.
§ Tent cards in the cloakrooms and guest room bathrooms to inform the guest that natural resources are limited and should be consumed properly.
§ Wet and dry garbage should be segregated and accordingly treated.
§ Since there is water shortage in most of the cities, rain water and water treatment plants should be incorporated as in Taj Residency, Aurangabad, so that the wastewater can be recycled and used in the gardens.
§ In the pre design phase of a property a variety of environmental factors must be considered to ensure efficient, effective architecture that achieves the goals.
§ The hotel incorporate recycling program to reduce waste of paper, plastic, cans, and glass.
§ A solar, gas-boosted, hot water system.
§ More trees can be planted to create a balance.
.4 LEGAL FRAMEWORK
There have been various legal issues relating to the disabled people in India and making a place for them in the lodging industry. The key concerns regarding the hotels.
Legislation In Relation To The Disabled
Legislation In Relation To The Environmental issues
§ The Environmental Impact Assessment (EIA) is an effort to anticipate, measure and weigh the socio-economic and biophysical changes that may result from a proposed project.
§ Environment Management System (EMS), it provides a mechanism for a hotel or a restaurant to operate in an environmentally responsible manner, anticipate and meet growing environmental performance expectations, and ensure ongoing compliance with regulatory and legislative requirements.
§ The ISO 14001 standard is designed to enable an organisation establishes an effective environmental system to achieve continual improvement of environmental performance, and establish regulatory and legislative compliance.
.5 CONCLUSION
In today's competitive world where there is cut throat competition and everyone wants to be on the top position, it has become mandatory for them to have something unique in themselves so that the guest is attracted toward them and comes to them only. One part out here is having facilities for the disabled guests so that they can come and the person can capitalize on them and does not loose them.
The other being, following the norms laid down by the government and helping to make the hotel environment friendly and making the guests aware of the fact, that they alos have to stay in the same environment so better use it properly.
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